Getting Started

How do I start a skin care business business?
Our How to Start a Skin Care Business Playbook is a roadmap to getting your business started and launched, whether your choose to purchase wholesale or manufacture on your own. It's a great way to jumpstart your business without spending hours on youtube and google searching for information.  Please click here to learn more. 

If you are interested in learning how our wholesale program can help save you time, we have created a page for you to explain more details. Please click here to learn more. 


What is the difference between private label and bulk? 
Private Label (ready to label): This is perfect for businesses who want to be hands off. We make the product, prefill the product in the appropriate container and ship it off to you to label and sell. 

Bulk: This is perfect for businesses who don't have the time to formulate and make products but do want to be more hands on in the process. This option gives you control over your containers and allows you the ability to create more behind the scenes content. 


Can I order samples?
We no longer offer sample sizes. Please email us with any questions you have regarding our products before purchasing at customerservice@naturallycreatedwholesale.com


Do you offer labels?
We do not offer any design or print services for product labels.

If you order through our private label service the product will arrive prefilled in a container ready for you to label. You can find the correct label size for your product label here. 

If you order bulk, you will purchase your own containers to fill with our product. 

If you need help with labels, we have videos on Instagram under our highlights to provide guidance on creating & printing your own labels at home.  


I have a product idea. Can you help me make it?
We do not assist other companies in product formulation. We do not teach how to make skin care products or have any formulas available for sale. Although we have been asked several times, we do not believe this is something that God is asking of us at this time. Thank you for understanding.


Can you manufacture a formula I have?
Although we appreciate you asking, we do not manufacture any formulas outside of the ones we have created. 


What payment options do you accept? 
We only accept Paypal and Sezzle.


How do I price my skin care products?
We hear many people say to multiple your COGs by 3 or 4 to get your price. This is inaccurate and is not a pricing strategy. Pricing is a combination of understanding your expenses, target audience and your desired profit margin. If you need help with pricing your products for profit please check out our pricing guide for additional help. 

Order processing

What is the processing time?
Orders are processed within 5-7 business days after placing your order (unless otherwise noted on our website), not including weekends or holidays and regardless of shipping method. Once your order is processed and fulfilled, you will receive a tracking number via email.

Your package will be dropped off to the mail carrier within 24-48 hours of receiving your tracking number. In most cases, the carrier will deliver packages within 1-3 business days.

*Please note the processing time and shipping time are separate


What if I don’t receive a confirmation email after placing my order?
If you did not receive an email or text message, please email us immediately to make sure your order has been received. Please include name, address and a general idea of items ordered. 


What if I enter the wrong shipping address?
If you realize that you entered your shipping address incorrectly, please email us at customerservice@naturallycreatedwholesale.com within 24 hours. We will do our best to update your order & change the address if it's within the 24 hour window. If we are unable to process the update, we do not take responsibility for shipping to an incorrect address imput at checkout or additonal shipping fees incurred.

When the package is returned to our shipping location, we will reach out to you with the additional shipping charge to reship the package. 


Can I change or cancel an order?
How to Change An Order:

We try to fill orders as quickly as possible to get them shipped out. You can email us at customerservice@naturallycreatedwholesale.com to request a change to address or personal info such as email or phone number. Please include name, address and order # in your email.

Once item has been processed and assigned a tracking number, it cannot be changed.

We are unable to change your order items once the order is placed. You would need to request your order be canceled and place a new order. Please email us within 24 hours to cancel your order.

How to Cancel An Order:

You are able to cancel your order within 24 hours of placing order. Please send an email us within 24 hours to process your cancellation and refund. Send an email to customerservice@naturallycreatedwholesale.com including name, address and order # in your cancellation request.  

We try to fill orders as quickly as possible to get them shipped out. If it has been over 24 hours, you can email us to request a cancellation but we cannot guarantee it will be processed. Please include name, address and order # in your cancellation request. 

Once your order has been processed and a tracking number has been emailed, it cannot be cancelled. 

 

Shipping & Delivery

Do you ship outside of the United States?
No, At this time we only ship orders with the USA. 


What carrier to you use?
We have partnered with UPS and USPS to deliver our shipments. You can select your carrier preference at checkout. Orders shipped with free shipping will be shipped with the most cost effective carrier. 

USPS Ground Advantage is a shipping option offered by USPS. It's key benefit is it's affordability. The standard delivery time is 2-5 business days and offers insurance up to $100 on every package.

USPS Priority includes up to $100 insurance on every package within you shipping cost. This is not an expedited shipping service but it does offer faster shipping times with a standard delivery time of 1-3 business days. 

UPS includes up to $100 insurance on every package within you shipping cost.


Do you offer expedited shipping?
We do not offer an expedited shipping service at checkout.

If you would like to request an order be expedited, please contact us via email with your order number and delivery expectations. We will review the info and let you know if we can expedite the order process. Please be aware there will be an additional fee for expedited orders.


What if my package is lost by the carrier?
In the unfortunate event that the carrier loses your package, please contact us via email at customerservice@naturallycreatedwholesale.com after the package has been deemed lost after 3 days so that we can investigate this matter. Please include name and order number in your email. 

We will work with you and the carrier to find the best resolution for your lost package. Usually lost packages are located within 10 business days.

If your package is lost after 10 business days, we will issue a replacement at no cost to you. If you wish to receive a refund instead, please let us know and we will make it right for you.


What if my package shows delivered but I didn’t receive it?
In the unfortunate event that your package is not received within 5 days of being marked delivered please see instructions below: 

If your tracking number has been marked as delivered but you haven't received your order, please file a claim with carrier for packages shipping USPS Priority or with UPS.

If you need assistance with filing a claim, please reach out to our team via email at customerservice@naturallycreatedwholesale.com to receive instructions on filing the claim. 

If your package was delivered to your building office or mail room and you do not have the package, it has likely been returned to carrier. Please contact the carrier to make arrangements for redelivery. It's best to have the package sent to a USPS or UPS location for pick up.

If the package is returned to our shipping location we will contact you once we receive the package. The customer is responsible for any reshipment fees. We are not responsible for shipping fees due to packages being returned. 

Naturally Created Wholesale does not take responsibility for items not delivered once we drop them off at the carrier. Naturally Created Wholesale is not responsible for any additional shipping fees incurred due to packages being returned. 


My order arrived damaged. What should I do?
Please contact us via email at customerservice@naturallycreatedwholesale.com within 3 days of delivery so that we can resolve the issue immediately. If you would like a replacement instead of a refund, please include that in your request. 

• Please include name, order #, 5-7 clear images of the damages and a description of damaged items.
• You have 7 days from initial inquiry to provide information needed for a refund to be issued. Refunds are issued in the form of original payment
  
  

Can I return or exchange a product?
All products are final sale. We do not offer refunds, returns or exchanges due to the nature of the products.

Product Info 

Are your products organic?
All of our products contain 100% natural ingredients, but all of the ingredients are not USDA 100% organic certified. Organic ingredients will have an asterik next to the ingredient on the product ingredients on the product description page. 

We strive to offer affordable, high quality natural ingredients by offering ingredients that come from our earth. 


Are your products vegan?
Our products are vegan with the exception of 2 products listed below. All other products on our website are 100% vegan.

Our whipped body butter cream contains beeswax and is not vegan.

Our lash & brow growth oil contains emu oil and is not vegan.


Where do i find the ingredients for the products?

The ingredients are listed under the product description on the product page. If you have questions regarding ingredients please email customerservice@naturallycreatedwholesale.com


Can I add my own ingredients to the products I buy?
Our products are ready to be sold as is, but they can also be customized to fit your customer needs. You can add additional ingredients to your products to enhance the product, however, please do so in small batches and at your own risk. 

Please note, we do not provide any resources to assist with altering our products so make sure you do proper research and testing before selling.

General

Do you have any photos or videos I can use for marketing?
We do not offer any videos or photos of the products. We encourage our customers to create their own  original content so that it’s exclusive to your brand and aligns with your goals. 


Can I use the photos or product description found on naturallycreatedhwolesale.com?
We do not allow our photos or product description (other than the list of ingredients) to be used by any other business. Our social media and website content is exclusive to our company. We encourage our customers create original own content.