Hello, Welcome!

Orders are processed within 5-7 business days after placing your order (unless otherwise noted on our website), not including weekends or holidays and regardless of shipping method. Once your order is processed and fulfilled, you will receive a tracking number via email.

Your package will be dropped off to the mail carrier within 24-48 hours of receiving your tracking number. In most cases, the carrier will deliver packages within 1-3 business days.

*Please note the processing time and shipping time are separate

If you did not receive an email or text message, please email us immediately to make sure your order has been received. Please include name, address and a general idea of items ordered. 

If you realize that you entered your shipping address incorrectly, please email us at customerservice@naturallycreatedwholesale.com within 24 hours. We will do our best to update your order & change the address if it's within the 24 hour window. If we are unable to process the update, we do not take responsibility for shipping to an incorrect address imput at checkout or additonal shipping fees incurred.

When the package is returned to our shipping location, we will reach out to you with the additional shipping charge to reship the package. 

How to Change An Order:

We try to fill orders as quickly as possible to get them shipped out. You can email us at customerservice@naturallycreatedwholesale.com to request a change to address or personal info such as email or phone number. Please include name, address and order # in your email.

Once item has been processed and assigned a tracking number, it cannot be changed.

We are unable to change your order items once the order is placed. You would need to request your order be canceled and place a new order. Please email us within 24 hours to cancel your order.

How to Cancel An Order:

You are able to cancel your order within 24 hours of placing order. Please send an email us within 24 hours to process your cancellation and refund. Send an email to customerservice@naturallycreatedwholesale.com including name, address and order # in your cancellation request.  

We try to fill orders as quickly as possible to get them shipped out. If it has been over 24 hours, you can email us to request a cancellation but we cannot guarantee it will be processed. Please include name, address and order # in your cancellation request. 

Once your order has been processed and a tracking number has been emailed, it cannot be cancelled. 

No, At this time we only ship orders with the USA. 

We have partnered with UPS and USPS to deliver our shipments. You can select your carrier preference at checkout. Orders shipped with free shipping will be shipped with the most cost effective carrier. 

USPS Ground Advantage is a new shipping option offered by USPS. It's key benefit is it's affordability. The standard delivery time is 2-5 business days and offers insurance up to $100 on every package.

USPS Priority includes up to $100 insurance on every package within you shipping cost.This is not an expedited shipping service but it does offer faster shipping times with a standard delivery time of 2-5 business days. 

UPS includes up to $100 insurance on every package within you shipping cost.

We do not offer an expedited shipping service at checkout. If you need to request an order to be expedited, please send us an email.

No, we do not offer expedited shipping at checkout.

All of our orders are shipped with standard shipping via USPS Priority Mail or UPS Ground. Please keep in mind USPS Priority Shipping is not an expedited service. 

If you would like to request an order be expedited, please contact us via email with your order number and delivery expectations. We will review the info and let you know if we can expedite the order process. Please be aware there will be an additional fee for expedited orders.

In the unfortunate event that the carrier loses your package, please contact us via email at customerservice@naturallycreatedwholesale.com after the pacakge has been deemed lost after 3 days so that we can investigate this matter. Please include name and order number in your email. 

We will work with you and the carrier to find the best resolution for your lost package. Usually lost packages are located within 10 business days.

If your package is lost after 10 business days, we will issue a replacement at no cost to you. If you wish to receive a refund instead, please let us know and we will make it right for you.

Our carriers are working hard, but sometimes packages can be delivered to the wrong location and even stolen. In the unfortunate event that your package is not received within 5 days of being marked delivered please see instructions below: 

If your tracking number has been marked as delivered but you haven't received your order, please file a claim with carrier for packages shipping USPS Priorty or with UPS. 

If you need assistance with filing a claim, please reach out to our team via email at customerservice@naturallycreatedwholesale.com to receive instructions on filing the claim. All our packages are shipped via USPS or UPS and include insurance up to $100.

If your package was delivered to your building office or mail room and you do not have the package, it has likely been returned to carrier. Please contact the carrier to make arrangements for redelivery. It's best to have the package sent to a USPS or UPS location for pick up. 

If the package is returned to our shipping location we will contact you once we receive the package. The customer is responsible for any reshipment fees. We are not responsible for shipping fees due to packages being returned. 

Naturally Created Wholesale does not take responsibility for items not delivered once we drop them off at the carrier. Naturally Created Wholesale is not responsible for any additional shipping fees incurred due to packages being returned. 

In the unfortunate event that an order arrives damaged, please contact us via email at customerservice@naturallycreatedwholesale.com within 3 days of delivery so that we can resolve the issue immediately. If you would like a replacement instead of a refund, please include that in your request. 

• Please include name, order #, 5-7 clear images of the damages and a description of damaged items.
• You have 7 days from initial inquiry to provide information needed for a refund to be issued. Refunds are issued in the form of original payment.