Below are our policies and FAQs to help answer any questions or concerns you may have! Please feel free to reach out to email@example.com if you need further information.
All orders are processed and shipped within 7 business days (not including weekends or holidays) of placing your order.
Due to the nature of our products being 100% natural we do not keep a large amount of inventory on hand because we want to esnure that your products arrive fresh for you and your customers.
Once we process your order, you will receive tracking information and your order will be dropped off to the carrier within 24-48 hours.
In most cases, orders are delivered 3-5 days after shipping. Due to COVID-19 there may be a delay in shipping. Thank you for your patience as we do our best to work through this.
If you did not receive an email or text with your order confirmation, please email us immediately to make sure your order has been received. Please include name, address and a general idea of items ordered.
If you realize that you entered your shipping address incorrectly, please email us within 24 hours. We will do our best to update your order & change the address if it's within the 24 hour window. If we are unable to, we do not take responsibility for shipping to an incorrect address imput at checkout or additonal shipping fees incurred.
When the package is returned to our shipping location, we will reach out to you with the additional shipping charge to reship the package.
We are unable to change the order but you can cancel the order within 24 hours of placing your order. Please email us to request an order cancellation. Please include name, address and order # in your cancellation request.
Refunds for cancellations will be processed in the original form of payment and can take up to 5-7 to process.
No, At this time we only ship orders with the USA.
We have partnered with UPS and USPS to deliver our shipments. You can select your carrier preference at checkout. Orders shipped with free shipping will be shipped with the most cost effective carrier.
We do not offer an expedited shipping service at checkout. If you wish for an order to be expedited, please send us an email.
No, we do not offer expedited shipping at checkout.
All of our orders are shipped with standard shipping via USPS Priority Mail or UPS Ground. Please keep in mind USPS Priority Shipping is not an expedited service.
If you do need an order expedited, please contact us via email with your order number and delivery expectations. We will review the info and let you know if we can expedite the order process. Please be aware there will be an additional fee for this.
All products are final sale. We do not offer refunds, returns or exchanges due to the nature of our products.
We offer a sample box so that you can sample our products first and familiarize yourself with the quality prior to placing an order. If you have any questions please email us.
All products are final sale. We do not offer returns or exchanges.
We offer wholesale samples so that you can sample our products and familiarize yourself with the quality prior to placing an order.
If you have any questions please email us.
In the unfortunate event that an order arrives damaged please see instructions below:
If you opted out of Route Package Protection & if your order arrives damaged please file a claim with carrier. If you need assistance with this, please reach out to our team via email to receive instructions on filing the claim. All our packages are shipped via USPS or UPS and include insurance up to $100 in the shipping cost.
If you purchased Route Package Protection and your order arrived damaged, please send us an email including your name, order number, photos and a brief description of the damages so that we can file a claim on your behalf.
Naturally Created Wholesale does not take responsibility for items damaged in transit.
Our carriers are working hard, but sometimes packaged can get lost and even stolen. In the unfortunate event that your package is not received within 5 days of being marked delivered please see instructions below:
If your tracking number has been marked as delivered but you haven't received your order, please file a claim with carrier. If you need assistance with this, please reach out to our team via email to receive instructions on filing the claim. All our packages are shipped via USPS or UPS and include insurance up to $100 in the shipping cost.
If your package was delivered to your building office or mail room and you do not have the package, it has likely been returned to carrier. Please contact the carrier to make arrangements for redelivery. It's best to have the package sent to a USPS or UPS location for pick up.
If the package is returned to our shipping location we will contact you once we receive the package. The customer is responsible for any reshipment fees. We are not responsible for shipping fees due to packages being returned.
Naturally Created Wholesale does not take responsibility for items not delivered once we drop them off at the carrier. Naturally Created Wholesale is not responsible for any additional shipping fees incurred due to packages being returned.
Which wholeale option is best for your company?
Ready to Label: This is perfect for businesses who want to be hands off. I make the product, prefill the product in the appropriate container and ship it off to you to label and sell.
Bulk: This is perfect for businesses who don't have the time to formulate and make products but do want to be more hands on in the process. This option gives you control over your containers and allows you the ability to create more behind the scenes content.
Customized Skin Care: This is perfect for businesses who want control over their ingredients without going through the formulation process on their own. I use my tested and proven base formulas to create a desired product for your needs. To learn more about this program, please click here.
Yes, we offer wholesale samples so that you can test our products before investing in a wholesale order. You can order the wholesale samples at naturallycreatedwholesale.com
We do not offer any labeling services.
If you order Ready to Label, the product will arrive prefilled in a container ready for you to label. Dimensions of each container are listed under the product description so that you can plan accordingly.
If you order bulk, you will purchase your own containers to fill with our product.
Our containers and bottles are made from PET plastic. This type of material can be easily scratched and scuffed during shipping of products to our fulfillment center as well as to our customers. The marks are less noticable once the containers are filled and labeled. If this is an issue we recommend buying our product in bulk and purchasing a more heavy duty plastic or glass material to fill your own containers.